Star Pools & Spa · Last updated October 26, 2026
This Privacy Policy describes how Todd's Pools LLC dba Star Pools & Spa ("Star Pools & Spa", "we", "us" or "our") collects, uses and shares your information when you visit our website, request a quote, or contact us. By using our website or submitting a form, you agree to the collection and use of information in line with this policy.
Information We Collect
When you request a quote or contact us, we may ask for:
- Your name
- Your email address
- Details about your pool and anything else you tell us in the form
If you message us through the chat widget on our website, we also collect the name, mobile phone number and message you enter there, and your text messaging choices.
We also collect basic usage data automatically, such as the pages you visit and the type of device and browser you use.
How We Use Your Information
- To answer your questions and prepare your quote
- To schedule and carry out your pool service visits, and keep you updated about them
- To contact you by phone, email or, if you have agreed to it, text message
- To send occasional offers and news, only if you have agreed to receive marketing messages
- To understand how our website is used and improve it
How We Share Your Information
We do not sell your personal information. We may share it with service providers who help us run our business, such as our website, form and customer messaging software, only so they can do that work. We may also disclose information when the law requires it.
SMS and Text Messaging
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you check a consent box in the chat widget on our website, Todd's Pools LLC dba Star Pools & Spa may send you text messages at the number you provided. Non-marketing messages include replies to your questions, quotes, service visit reminders, scheduling updates and customer care. Marketing messages include offers and news about our pool services. The two consent choices are separate and optional, and consent is not a condition of purchase. Our contact form does not collect phone numbers or SMS consent.
If you agree to receive text messages from us, you can opt out at any time by replying STOP. Reply HELP for help. Message and data rates may apply, and message frequency varies. See our Terms & Conditions for full details of our text messaging program.
How Long We Keep Your Information
We keep personal information only for as long as we need it for the purposes above, or as long as the law requires.
Security
We use reasonable measures to protect your information, but no method of sending or storing data over the internet is completely secure.
Your Choices
You can ask us to update or delete your information, or stop contacting you, at any time by contacting us using the details below. To stop text messages, reply STOP.
Changes to This Policy
We may update this policy from time to time. Changes take effect when they are posted on this page.
Contact Us
Todd's Pools LLC dba Star Pools & Spa, 642 Caledonia Place, Sanford, FL 32771. Email [email protected] or call 407-443-8313.
This Privacy Policy was last updated on October 26, 2026.